Frequently Asked Questions

SECTION 1 - Your Info
SECTION 2 - Consent
SECTION 3 - Third Parties
SECTION 4 - Policy Changes
Shipping
Products
Orders
Marketing
Accounts

SECTION 1 - Your Info

Cookies, or little bits of text, that help this website interact with visitors are saved on your computer. You may adjust built-in browser privacy settings but cookie duration is automatically set to optimize your browsing experience on this site. Shopify cookies are disclosed in a separate document.
ClinicalPosters endeavors to minimize use of cookies where possible. Other cookies may be used by Google, third-party developers or social media accounts you may have joined and payment processing companies to improve customer experience and for important notifications. JavaScript is required to render pages and navigation menus properly.

Like most sites, ClinicalPosters uses Google Analytics for aggregating site activity based on visitor IP addresses. This reveals the number of visits, page views, sales, types of devices for specified time periods, and total visits from various regions. A Google option to use visitor cookie data for marketing on other websites and platforms is disabled. On occasion, analytics “pixels” may be used.
Local tracking during site visits helps protect user data from unauthorized access and determine whether there are clear paths to customer checkout.
For the purpose of Pinterest conversion tracking, information will be shared with third parties to measure ad effectiveness. You may opt out of most advertiser tracking through your browser’s Do Not Track feature or your social media settings.

As you browse our store, we automatically receive your computer’s Internet protocol (IP) address to help us learn about your browser and operating system. This allows pages to be formatted correctly and for individual preferences or shopping cart contents to be preserved.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. A basic Customer Account is created to securely preserve this information. Contact information and recent order history are accessible during customer login.

ClinicalPosters is hosted behind multiple firewalls on an e-commerce platform that is compliant with Payment Card Industry Data Security Standard (PCI DSS) and GDPR.
Admin data access requires password by individuals with appropriate security clearance. A dynamic audit trail of record access and edits is maintained. Programmers work around the clock to provide admin with realtime status updates. Suspicious user agent and IP patterns are monitored both dynamically and against blacklists.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption, meeting all 6 categories of PCI standards:
1. Maintain secure network; 2. Maintain vulnerability management program; 3. Regularly monitor and test networks; 4. Protect cardholder data; 5. Implement strong access control measures; 6. Maintain an information security policy.

In accordance with local tax laws, ClinicalPosters retains customer order history at least 5 years. Third-party processors may maintain data for as short as 6 months for EU customers to 18 months. Most do not retain any personal information.
To facilitate reorders and customer logins, customer account data is retained indefinitely by ClinicalPosters or until deletion request is received. During customer login, addresses and phone numbers may be added or edited. Use the Contact form to request copies of invoices or verified email changes.

ClinicalPosters does not have direct access to credit card data, which has additional layers of security. In the unlikely event of a breach, third parties (those that actually store financial data) or ClinicalPosters will prioritize email notification of identified European customers within 72 hours of discovery with a status report.

SECTION 2 - Consent

This website is not intended for minors. Measures taken to minimize exposure of inappropriate content to minors are not foolproof. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We use email to respond to any feedback or support emails you send us. We also notify you of important account-related matters, such as security or billing problems. Emails generally fall into two categories:
Transactional email is required for customer login, and communication regarding pending or recent orders. This is the preferred method of communication for security announcements.
Marketing email includes the monthly A Bit More Healthy newsletter that summarizes recent ClinicalPosters News and Health articles. Opting out of marketing (unsubscribing) blocks these newsletters but not other transactional communication.
Marketing emails include an unsubscribe link. This does not prevent transactional emails deemed necessary to fulfill a contract such as notification of shipping, delivery confirmation, order followup and account security information.

A customer phone number is recommended but optional. FedEx always requires it and USPS Priority Mail requests it for international shipments. Absence of a recipient phone number can hinder delivery. During checkout, it is possible to request SMS order updates. (Data usage rates may apply.)
You may opt in or out out of SMS marketing. With your permission, we send periodic messages that contain sales and website updates.
Customers may periodically receive phone calls from ClinicalPosters to determine satisfaction, update account information, and share or demonstrate important site features.

Billing address is a credit card validation to prevent fraud. It is included on optional printed invoices but not packing slips.
Shipping address is required to deliver merchandise. It may be securely validated with third-party technology against postal databases to prevent undeliverable packages. Shipping addresses are shared with some vendors to facilitate direct manufacturer product shipping if deemed most expedient.
Customers have secure access to Google geolocation map while packages are in transit. Customer addresses are user-editable when logged into ClinicalPosters.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. Some consent is implied by the very nature of the user action performed to capture such information. Below are some situations that may have obvious intent at the point of capture:
1. Create account to receive newsletter; 2. Create a product wish list; 3. Include address on order; 4. Provide phone number and request SMS updates during checkout; 5. Reply to blog; 6. Request to placed on mailing list during checkout; 7. Write product review.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

SECTION 3 - Third Parties

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

3B Scientific, Amazon, American Express, Anatomical Worldwide, Apple, Apple Pay, Chase Bank, Discover Card, ePacket, Facebook, FedEx, Google Analytics, Google Pay, Hulkapps, MasterCard, Oberlo, PayPal, Pinterest, Quora Analytics, Seguno, Shopify, Twitter, USPS, VISA, Wolters Kluwer.
Couriers and border customs officials have access to consignee name, address and, for international delivery, package contents. ClinicalPosters may use a remote incremental data backup system to preserve integrity of the site as a protection against unexpected system failures or accidental data deletion.
Facebook and Twitter account holders sometimes post links to ClinicalPosters pages. ICANN is the global administrator for Internet domains for individuals and registrars. USPS is a United States government agency that delivers mail throughout the world.

ClinicalPosters is not conducting business with merchants who use telecommunications equipment produced by Huawei Technologies Company or ZTE Corporation, (or any subsidiary or affiliate of such entities); Neither is video surveillance and telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities) in use.

SECTION 4 - Policy Changes

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we (ClinicalPosters) may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at privacy-[at]-clinicalposters.org, use the Contact form or mail request to ClinicalPosters Privacy Compliance, PO Box 451051, Los Angeles CA 90045-8509.

Update 19th of July 2020: Page reformatting to match new website theme. Third-party data breaches that predate this website or do not affect users removed from section 1. Definitions of 6 basis for processing under the GDPR removed from section 2. Links to third-party privacy policies along with unused payment methods removed from section 3. Update 31th of August 2019: Information about handling data with advertisers added to section 2. Update 11th of May 2019: MailChimp discontinued in favor of Seguno, a third-party service that manages email within Shopify without duplication of customer list. Dwolla, Google Plus, Persistent Cart, Postmates and Wishlist services removed. Update 23th of April 2019: Blog access limitations for customers who unsubscribe included in section 2. Update 23th of July 2018: Amazon login information included within section 3. Update 17th of September 2018: New third-party vendor was added to section 3 and language simplified. See separate Terms of Service.

Shipping

Products

Orders

We send out an email when your order ships. If delivery method includes tracking, you receive additional emails when it is out for delivery and when delivery is complete.
Some corporate email systems bounce, strip links, or flag external email. If you are unable to view email from us you may download Shop from the Apple App Store to track your package.

We certainly can. List the products you desire in the contact form. A quotation will be emailed with a button for payment when you’re ready. You can also prepare a quote yourself by adding desired products to your shopping cart. You will see the total and, if you login beforehand, the contents will be preserved for later. You will receive two or three reminders over the course of a week.

Some items may be returned for credit. Custom orders or items with potential health hazard are non refundable. Posters with grommets are custom orders. We pack orders to minimize or eliminate damage during transit. Returning posters elevates the chance of damage. Requests are handled on case-by-case basis unless we ship wrong product or product page stipulates otherwise.

Marketing

ClinicalPosters does not mail out spam. Nor do we sell email lists. We write many health articles that, unlike posters, are without cost. Subscribers are notified of recent A Bit More Healthy articles within the monthly newsletter with the same name. In conduction with this notice and infrequently throughout the year, discount offers are featured.

Accounts

It is not a credit application. Minimally, your name and email address. Selecting a special interest from the provided menu allows the site to curate appropriate information for you.
An account allows you to manage multiple shipping addresses, view order history, and receive full access to articles and products. Login or create an account today.