Frequently Asked Questions
For ease of use, the 20x26 inch (51x66 cm) black DeuPair Pocket Frame is the most popular. We manufacture dozens of these at a time. With few exceptions, others are made to order. The Deluxe DeuPair Flip Frame is the highest quality. Make certain the frame matches the size of the selected poster(s). Frame sizes are indicated within title expressed as WxH (inches).x
To determine dimensions without a tape measure, search this site for a poster title you already have. That poster title will be appended with its dimensions expressed as WxH (inches). If you have an empty frame, measure the clear overlay; then round dimensions to the nearest inch. Select any poster title we sell that is appended with those dimensions.x
Both secure to the wall with four provided screws while contents is removed. You then slide the black corrugated backing, poster(s) and clear overlay into the concealed top slot of the Standard DeuPair Pocket Frame. The backing within the Deluxe DeuPair Flip Frame remains within the frame and there is no top slot. Instead, the four spring-loaded hinged edges flip open to insert poster(s) with overlay into the front.x
We sell commercial frames. Because they are built to last longer, commercial products in general are more expensive than consumer goods. Competing frames are often plastic or spray-painted particle board.
DeuPair extruded aluminum is much stronger and is guaranteed 10 years. Colors are applied after a chemical treatment called anodization. Despite being made better, a DeuPair Frame saves money and wall space when used to preserve several interchangeable posters.x
Laminated posters prevent smudging when interchanged within a stationary frame. Though not required, for maximum protection and beauty, framed laminated posters are recommended.
Our 3-mil premium satin lamination is specially formulated to provide color-preserving ultraviolet (UV) protection. UV rays are present in sunlight and fluorescent bulbs. The frame overlay offers poster surface protection but lacks UV filters.x
Since we sell quick-change frames, each stores multiple graphics. We insert posters within frames on the same order. If more posters are ordered than frames, the posters will be equally distributed between them. It makes little difference because contents must be temporarily removed to hang frame before inserting.x
You have a choice of DeuPair Frame Overlays. PETG is the default overlay for Standard DeuPair Pocket Frames. It has an anti-glare coating on one side and gloss finish on the other. Polycarb(onate) is 50 percent thicker and stronger with a crystal clear appearance on both sides resembling glass. This is the default overlay for Deluxe DeuPair Flip Frames. Either overlay is recyclable and replacements may be ordered online.x
You have access to ninety percent of available products online. We have excluded some 22x28-inch (56x71 cm) titles with content similar to other 20x26-inch (51x66 cm) posters. See the Discontinued Posters link on this page to verify availability of a specific title. If you still need help locating something, use the contact form and we will try to assist further.x
Supply and demand is the simple answer. Some posters are canceled because venders are unable to ship them without damage. Sometimes a title is discontinued because content is being updated and a new version is on the horizon. If it has been a short time since the discontinuation notice, we may be able to special order pre-laminated posters with grommets while supplies last; unlaminated paper is the first version to go.x
Medical exam rooms must be cleaned between each patient visit. Curious patients are apt to view hanging anatomy posters while waiting on a physician.
Touching, coughing, or sneezing on permeable paper surfaces spreads contamination. Our 3‑mil premium satin lamination provides a barrier of protection for poster content with long-lasting vibrant colors.x
Eyelets (or grommets) are small holes reinforced with brass rings in the corners of posters. They prevent the edges from tearing if posters are tugged or weakening corners from repeatedly piercing with thumbtacks.
When you select an eyelet option from the drop-down menu, the image depicts position. Grommets are available with hygienic lamination, not unfinished paper posters.x
Some customers realize that a few bumps and bends are likely to occur during normal use. Discounted as-is posters rank 7 or better on a scale of 10. You can shop for discounted damaged posters with confidence that information will still be useful on posters with minor surface imperfections. Some bends are limited to corners that can be concealed with framing, improved by lamination or be trimmed off.x
Orders of less than 6 posters are generally rolled and shipped in a tube, causing temporary curl. Larger quantities and framed posters ship flat. To reduce curl, lay posters concave down on a large flat clean surface. Cover with protective paper. Stack books on top and leave overnight. A reverse roll in the hands of untrained can introduce paper bends or folds.x
Currently, we ship orders that have been paid in full. Over a dozen payment methods are offered during checkout. A purchase order number can be entered into the comment field. Registered customers may receive a quotation in the form of a digital draft (pro forma) invoice that includes a payment button and other benefits. ACH bank transfer payments are accepted. x
Products are packed carefully and shipped via a trackable courier. But they are not immune to damage. So when our carriers are used, packages are insured. In many cases it is more efficient to file a claim in your behalf than to pay for return shipping. Please report carrier damage within 10 days. Email to us photos of the damaged container and product. While the claim is being processed, replacement(s) will be prepared and, depending upon order value, often times shipped before claim resolution. When appropriate, a return airbill will be provided.x
If you receive the wrong item, we will replace or exchange at our discretion as promptly as possible. Returns on no-custom items are accepted within 30 days unless otherwise stipulated. Upon request, we provide a return airbill label via email. Refund excludes bidirectional shipping charges. During this time, items not arriving in resellable condition are subject to a restocking fee of 20 percent or 50 percent if no longer sellable at retail price.x
We have been authorized to print some materials on this site after receiving a PDF copy of an official letter authorizing reproduction. This letter is available (with appropriate login credentials) from the website of the copyright holder. Order can only be fulfilled after this letter is emailed to us.x
You have the option to select a category and then narrow results with provided filters. Changing the sort order may allow the products you are seeking to toggle between first and last page within large categories.
Alternatively, perform a global search by clicking the magnifying glass on any page. Partial non-sequential words are acceptable.
Every word appearing on each poster is not indexed. Product SKUs and ISBNs (no spaces) are searchable. Natural-language queries like, "Show me all the…" or "How do I…" are ineffective. Brevity is best.x
Three teams of programmers maintain the ClinicalPosters website. One is dedicated to firewall security. Another is optimizing general functionality of the Shopify hosting environment and backend administration. Finally, programmers are busy enhancing the public user experience.
As these functions operate concurrently, there may be occasional slow page loads, alert boxes or other anomalies. You may visit the Shopify Status page for current information regarding their activity. Status of the other two teams is not publicly available. Usually, issues are rectified within a matter of minutes.
There are two blogs. The News blog and Health blog, short for A Bit More Healthy. Both are available from the top navigation menu and from the Home page.
When newsletter subscribers log in, more Health article content is displayed. If linked to an activated Customer Account, Health articles matching the customer’s medical interest are filtered by default.
Logging in requires the exchange of data—minimally an email address and password; most accounts also require saving a name and other settings to deliver appropriate content.
Products and health articles that require viewer discretion are so labeled and images blurred until the visitor logs in. Public may comment on News articles but login is required to comment on Health articles. ClinicalPosters cannot be held accountable for reviews and comments made on the website. Use the Contact form if you have concerns about something posted by visitors.
The two most valuable distinctions of ClinicalPosters Plus are free standard shipping with minimum purchase and A Bit More Healthy blog access. Plus is currently available for USA and Canada delivery.
Where do I sign up for ClinicalPosters Plus? +
Use the Subscription link in the page footer. Single-term subscription is processed through our online store. A Subscribe button is located for convenience, below.
Following subscription, you should login. This allows the system to check your subscription status.
How do I cancel my ClinicalPosters Plus subscription? +
Please use the Contact form to request termination at least 10 days prior to renewal date. This will allow time for service providers and banks to halt pending transaction.