Status: Secure

Enhanced security on our customer status page.

By Kevin RR Williams

WEBSITE The wide selection of products, quality of our packing, and UV laminate protection option are all good reasons to love shopping at Store.ClinicalPosters.com. But repeat customers find tremendous satisfaction in the secure customer status page. Here, they can validate poster finishes, track packages, print invoices with or without various comments and read tips for their specific project, such as how to hang frames.

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Concern over data security has risen with incidents like the Yahoo breach. The best protection against compromised data combines omission of sensitive data, audit trails and strong data encryption, as used in our online store. Viewing, editing and printing customer information from the status page is logged for internal auditing. By flagging suspicious user activity, blacklisted entities are denied access. We are now happy to reveal a new security feature that brings customers into the loop.

A limit has been set on the number of login attempts. Additionally, customers receive an email alert following multiple unsuccessul access attempts or a single successful login from a location that differs from the original order. Alerts include the IP address, computer type and operating system for verification. These new features instill confidence in using Store.ClinicalPosters.com as a resource for continuing poster purchases for your medical practice, hospital or educational institution.

The status page includes contextual information about your order. For example, it alerts customers of mismatched poster finish selections. Instructions for different frames that have been purchased appears. Estimates can be printed out and payment can be made to activate them. Proofs, when required are linked. A notation field enables customers to append comments to the order and simultaneously email Customer Care. Product ISBNs typed into notes field are automatically linked to the corresponding product page. Tracking numbers link to corresponding carrier page for realtime updates. A status bar indicates project progression. Customers can navigate between multiple orders. These are just a few of the new improvements enhancing an already impressive portal.